Policies
RETURNS AND EXCHANGE
We have a Refund & Exchange policy for products purchased from our website. Customers can initiate exchange or return of order by writing to care@tattvaaromas.com, within 24 hours of receiving the order.
However, the customers shall not be eligible for return or replacement/exchange under following circumstances:
- Products that are specified as “non-refundable” will not be returned/refunded at any cost.
- Products which are consumable in nature like incense sticks can neither be replaced nor returned/exchanged, except in case the product is received damaged by the customer.
To be eligible for a return, the product must be unused and in the same condition that the customer had received it. It must also be in the original packaging. We may require photo of damaged product along with bill details.
All returnable products must be accompanied with the original receipt, and in saleable condition (except in case the product was received in a damaged condition). Courier costs are non- refundable and need to be borne by the customer.
Orders for Gift boxes are not applicable for exchange or refund. There is a provision of replacement.
In case of Prepaid Orders, money will be returned to the bank account/ credit/debit card where the payment was made from. A credit will automatically be applied to your method of payment, within 7-21 business days (check with your bank). For Cash on Delivery orders customers will be required to provide their bank details & the refund amount will be processed within 7 working days from the date of approval of the refund.
SHIPPING POLICY
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of the order, we will contact customer via email or telephone.
Shipping rates & delivery estimates
Shipping charges for all orders will be calculated and displayed at checkout.
Standard Shipping charges will be applicable to international shipping of orders.