Refund policy

RETURNS AND EXCHANGE

We have a Refund & Exchange policy for products purchased from our website. Customers can initiate exchange or return of order by writing to care@tattvaaromas.com, within 24 hours of receiving the order.

However, the customers shall not be eligible for return or replacement/exchange under following circumstances:

1.      Products that are specified as “non-refundable” will not be returned/refunded at any cost.

2.      Products which are consumable in nature like incense sticks can neither be replaced nor returned/exchanged, except in case the product is received damaged by the customer.

To be eligible for a return, the product must be unused and in the same condition that the customer had received it. It must also be in the original packaging. We require photo of damaged product along with bill details at the time of delivery.

We would like to take a moment to clarify our policy regarding Cash on Delivery (COD), Paid orders and refund requests, to ensure complete transparency and alignment.

To be eligible for a return, the product must be unused and in the same condition that the customer had received it. It must also be in the original packaging. We may require photo of damaged product along with bill details.

All returnable products must be accompanied with the original receipt, and in saleable condition (except in case the product was received in a damaged condition). Courier costs are non- refundable and need to be borne by the customer.

For all orders that have been successfully delivered and accepted at the delivery address, the transaction is considered fulfilled and completed. This includes cases where:

* The shipment has been delivered with confirmation from the logistics partner
* Payment has been collected at the time of delivery
* No discrepancy was reported at the time of receipt

In such instances, Tattva Aromas will not be liable for refund claims arising from fraudulent disputes, including but not limited to claims of non-receipt after confirmed delivery.

For all orders i.e. Cash on Delivery (COD)/ Paid orders, we strongly recommend that customers:

* Verify the package at the time of delivery
* Ensure receipt is acknowledged only upon proper verification

* Make a video while unpacking the received order

However, we remain committed to addressing any genuine concerns, including:
* Damaged products
* Incorrect items received
* Verified delivery discrepancies

Such issues must be reported within [24–48 hours] of delivery with supporting evidence, so we can assist appropriately.

Orders for Gift boxes are not applicable for exchange or refund. There is a provision of replacement.

In case of Prepaid Orders, money will be returned to the bank account/ credit/debit card where the payment was made from. A credit will automatically be applied to your method of payment, within 7-21 business days (check with your bank). For Cash on Delivery orders customers will be required to provide their bank details & the refund amount will be processed within 7 working days from the date of approval of the refund.

This policy is in place to protect both our customers and our business from misuse, while continuing to provide a fair and reliable service.

We appreciate your understanding and cooperation.